A small IT department can experience disruption and overworked staff due to changes in demand for their services, such as new projects, staff absences, or spikes in user support requirements. Hiring new staff can be time-consuming and expensive, and the current shortage of IT resources makes it challenging to recruit and retain the right talent.
An effective and efficient management platform is critical to optimizing an IT environment. Documented processes, coupled with this platform, can result in increased productivity for end-users. Managed service providers (MSPs) have made significant investments in management platforms and processes, which organizations can leverage through a co-managed IT model.
Undertaking new IT projects is essential for business growth; however, they can strain already stressed resources.
Keeping up with rapidly changing technology can be challenging, leading to knowledge gaps within the internal IT team.